– Total Revenue Generated: Measures all accommodation and operational income produced during the analysed period, providing the primary indicator of overall commercial business performance.

– Revenue from Additional Services: Reviews income generated beyond accommodation, including extras and ancillary services, to assess their contribution to revenue diversification and overall profitability.

– Revenue Evolution Compared with precendent and Current Year : Compares current revenue with previous years to identify growth, decline, recurring patterns, and significant changes in the business’s commercial performance.

– Total Number of Bookings: Measures confirmed reservations during the analysed period to understand demand levels, booking activity, portfolio performance, and changes in commercial volume.

– Total Nights Sold: Calculates occupied nights generated by confirmed bookings, revealing accommodation demand, inventory utilisation, and the volume supporting total revenue growth achieved.

– Average Daily Rate (ADR): Measures average accommodation revenue earned per sold night, helping evaluate pricing performance, property positioning, demand quality, and revenue management effectiveness.

– Average Length of Stay: Calculates the average nights included in each booking, indicating guest behaviour, operational efficiency, turnover frequency, and revenue quality across properties.

– Average Booking Window: Measures the average time between booking confirmation and arrival, providing insight into demand visibility, planning capacity, and guest purchasing behaviour.

– Volume-Driven Growth versus Price-Driven Growth: Determines whether revenue increases result from more bookings and nights or improved rates, revealing the quality of commercial growth achieved.

– Annual Evolution of Key Commercial Indicators: Tracks revenue, bookings, nights, ADR, stay length, and booking window annually to identify trends, structural changes, and emerging commercial risks.

– Revenue Concentration among Highest-Earning Properties: Measures how much total revenue depends on leading properties, highlighting portfolio concentration, financial exposure, and opportunities for diversification and balance.

– Performance of Top 30, Remaining Portfolio, and Bottom 30: Compares revenue, ADR, and booking value across portfolio segments to identify performance gaps, strengths, weaknesses, and improvement priorities for management.

– Average Revenue per Booking by Segment: Calculates the average income generated by each booking within every portfolio segment, revealing differences in value, quality, and monetisation performance.

– Average ADR by Property Segment: Compares average daily rates across property groups to evaluate pricing strength, market positioning, inventory quality, and revenue potential by segment.

– Properties with the Highest Revenue Growth: Identifies properties achieving the largest revenue increases, helping management understand successful pricing, demand, positioning, and operational strategies for future replication.

– Properties with the Largest Revenue Declines: Identifies assets experiencing the greatest revenue reductions, allowing management to investigate pricing, demand, availability, positioning, and operational performance issues promptly.

– Key Properties with Declining ADR: Highlights strategically important properties experiencing rate reductions, signalling weakening pricing performance, changing demand, positioning problems, or excessive reliance on discounts.

– Loss of Pricing Power: Evaluates whether properties can maintain or increase rates without losing demand, revealing competitive pressure, weaker positioning, or declining perceived value.

– Properties with Revenue in 2025 but None in 2026: Identifies previously productive properties generating no current revenue, quantifying lost income and supporting decisions regarding activation, restructuring, replacement, or divestment.

– Economic Dependence on a Limited Number of Properties: Measures exposure created when a small group generates substantial revenue, revealing concentration risk and the need for a balanced portfolio.

– Identification of Leading Portfolio Assets: Determines which properties contribute most strongly to revenue, ADR, booking value, and growth, enabling protection and prioritisation of strategic assets.

– Property Classification by Strategic Segment: Groups properties into Core, Volume, Premium, Deterioration, and No Revenue categories, establishing specific objectives and actions for each performance profile.

– Commercial Performance Risks, Positive Signals, and Attention Areas: Organises findings by severity to distinguish strengths, developing concerns, and urgent risks requiring management intervention, monitoring, or corrective commercial action.

– Total Business Costs: Measures all expenses incurred during the analysed period and compares them with revenue to determine cost sustainability and financial efficiency.

– Property-Related Costs: Reviews expenses directly associated with managed properties, particularly owner settlements, maintenance, services, and other property-specific financial obligations and charges incurred.

– Company Operating Costs: Examines personnel, administration, technology, office, and structural expenses required to operate the company, assessing their impact on profitability and scalability.

– Booking-Related Costs: Analyses expenses generated by individual reservations, including platform commissions, payment charges, guest services, and other transaction-dependent operating costs incurred directly.

– Cost Distribution by Type: Classifies expenses into property, company, and booking categories to reveal where resources are consumed and which areas create financial pressure.

– Cost Concentration by Category and Supplier: Identifies categories and suppliers representing the largest expenditure, helping management prioritise negotiations, controls, efficiency measures, and cost reduction initiatives effectively.

– Owner Settlements: Reviews amounts paid to property owners, checking calculations, deductions, commissions, expenses, and contractual conditions to detect errors or excessive impact.

– Personnel Costs: Evaluates salaries, benefits, external staff, and workforce-related expenses to determine whether staffing levels, productivity, and organisational structure remain financially sustainable.

– Laundry and Operational Services: Examines laundry, cleaning, maintenance, and supporting service expenses to evaluate supplier efficiency, unit costs, consumption patterns, and potential operational savings.

– PMS and Technology Costs: Reviews software subscriptions, PMS charges, integrations, licences, and technology services to assess utilisation, duplication, contractual conditions, and return on investment.

– Platform Commissions: Analyses commissions charged by booking platforms, especially OTAs, verifying rates, deductions, contractual terms, and their impact on net booking revenue.

– Utilities and Electricity: Reviews electricity and utility expenses across properties and periods to identify unusual consumption, allocation errors, seasonal variation, and saving opportunities.

– Monthly Revenue, Cost, and Profit Evolution: Compares income, expenditure, and final profit month by month to reveal performance trends, imbalances, anomalies, and recurring periods of pressure.

– Seasonality and Structurally Loss-Making Months: Determines how seasonal demand and fixed expenses affect monthly profitability, identifying periods where the operating structure consistently generates financial losses.

– Months with Significant Cost Anomalies: Identifies months presenting unusually high expenses or insufficient revenue, supporting investigation into events, accounting errors, timing, and incorrect cost allocation.

– Cost Allocation and Accrual Errors: Examines whether expenses are assigned to the correct property, department, booking, supplier, and period, preventing distorted margins and misleading reporting.

– Spending Concentration among Main Suppliers: Measures dependence on principal suppliers and quantifies their share of expenditure, revealing negotiation opportunities, operational exposure, and potential procurement risks.

– Cost Structure’s Capacity to Support Commercial Activity: Evaluates whether current revenue and contribution margins can sustainably cover fixed, variable, property, and company-level expenses throughout different operating periods.

– Cost Impact on Property Contribution and Final Margin: Quantifies how each cost layer reduces booking profit, property contribution, and overall company margin, identifying where value is being lost.

– Cost Improvement Levers: Defines priority actions involving owner contracts, personnel efficiency, supplier negotiations, cost allocation, and internal processes to achieve meaningful sustainable savings.

Accordion Content

Full Contract Audit

The Full Contract Audit provides a comprehensive financial and operational review of agreements with property owners and suppliers. We examine management fees, commissions, revenue-sharing models, payment conditions, cost allocations, guarantees, penalties, renewal clauses, termination terms, service obligations, and agreed performance standards.

The audit also verifies whether contractual conditions are being applied correctly across bookings, owner settlements, supplier invoices, bank transactions, PMS data, and accounting records. This allows us to identify incorrect payments, uncharged fees, duplicated costs, unfavourable conditions, contractual inconsistencies, and agreements that may be reducing profitability.

Bilemon quantifies the financial impact of the issues detected and identifies the contracts requiring renegotiation, correction, or replacement. Property managers receive a structured assessment of contractual risks, improvement opportunities, and recommended actions to protect margins, strengthen negotiations, increase transparency, and ensure that every commercial agreement supports sustainable business growth.